Vendor
Do's & Don't
At CRAVE, we partner with vendors who share our passion for quality food, safety, hygiene and excellent service.
Please follow these guidelines to ensure a smooth onboarding and a successful partnership.
MANDATORY DOCUMENTS & REQUIREMENTS
FSSAI LICENSE
Valid FSSAI License / Registration is Mandatory.
BUSINESS REGISTRATION
Valid GSTIN and Business Registration Proof.
TRADE LICENSE
Valid Trade License from Local Municipality.
MEDICAL FITNESS
Food Handlers must have valid Medical Fitness Certificate.
FIRE NOC
Fire safety NOC / Certificate as applicable.
BANK DETAILS
Cancelled Cheque & Bank Account Details.
- DO'S
MAINTAIN 100% FOOD SAFETY & HYGIENE
Follow FSSAI guidelines and maintain high standards of cleanliness at all times.
USE QUALITY & FRESH INGREDIENTS
Use fresh. high-quality ingredients. Follow FIFO (First In First out) & FEFO (First Expiry First Out) practices.
MAINTAIN PERSONAL HYGIENE
Wear clean uniforms, hairnets, gloves and masks. Keep nails short and avoid jewellery.
KEEP YOUR KITCHEN & COUNTER CLEAN
Clean before production, after service and at closing. Ensure daily cleaning logs are maintained.
DISPLAY LICENSES & DOCUMENTS
Keep FSSAI License, Trade License & other certificates displayed at the outlet.
FOLLOW PORTION, PRICING & MENU STANDARDS
Adhere to the approved menu, portion size, pricing and presentation guidelines.
USE APPROVED VENDORS & PACKAGING
Source raw materials from approved vendors and use food-grade packaging only.
MANAGE WASTE RESPONSIBLY
Dispose wet & dry waste separately. Keep the area clean and pest-free.
PROVIDE EXCELLENT CUSTOMER SERVICE
Be courteous, professional and responsive to customer feedback.
FOLLOW CRAVE POLICIES & SOPs
Cooperate with audits, follow SOPs and train your staff regularly.
- DON'TS
DO NOT OPERATE WITHOUT VALID LICENSES
Operating without valid FSSAI License, Trade License or other documents is strictly prohibited.
DO NOT COMPROMISE 0N FOOD SAFETY
Never use stale, expired or unsafe ingredients. Do not reuse cooked food or oils.
DO NOT MAINTAIN POOR HYGIENE
Unclean uniforms, uncovered food, improper handwash practices and unhygienic handling are not allowed.
DO NOT USE ARTIFICIAL COLORS OR PRESERVATIVES
No artificial colors, added preservatives or flavor enhancers are allowed in food.
DO NOT ALLOW CROSS CONTAMINATION
Do not mix raw and cooked items. Use separate utensils and chopping boards.
DO NOT WASTE RESOURCES
Do not waste food, water, electricity or any other resources provided at the outlet.
DO NOT VIOLATE PRICING OR MENU
Do not change menu, portion size or pricing without prior approval from CRAVE.
DO NOT MISBEHAVE WITH CUSTOMERS OR STAFF
No misconduct, rude behavior or unethical practices will be tolerated.
DO NOT SHARE CONFIDENTIAL INFORMATION
Do not share CRAVE’s data, customer information or operational details With any third party.
DO NOT IGNORE INSPECTIONS & FEEDBACK
Avoiding audits, ignoring feedback or non-compliance with SOPS may lead to penalties or termination.
OUR COMMITMENT
CRAVE is committed to your growth and success. By following these guidelines, we create a safe, clean and delightful experience for every customer.
NON-COMPLIANCE MAY LEAD TO
- Warnings & Penalties
- Suspension of Operations
- Termination of Agreement